TERMS and CONDITIONS

Cancellations and Refunds:

If you cancel your reservation, your right to receive a refund is limited and set forth in the following schedule:

Cancellation up to 90 days before departure: Full refund minus $200.00 administrative fee per person( excluding price of tickets that may have been purchased)
Cancellation from 89 to 59 days before departure: $500.00 refund of the deposit amount.
Cancellation from 58 to 31 days before departure: Refund is 30% of completely paid tour price (excluding price of tickets).
Cancellation from 30 days to departure: NO REFUND (this includes land and air arrangements).


Refund requests must be made in writing and mailed to 55 Oakland Ave., Tuckahoe, NY 10707 no later than 14 days upon return of trip or NO refund will be made. Herzerl Tours will not refund unused portions of trip due to voluntary absences. These services include but are not limited to sightseeing, performances and or meals. Allow up to two months to process your claim.
Insurance:

Herzerl Tours strongly recommends the purchase of  luggage, accident and cancellation insurance. Herzerl Tours is not liable for loss, damage, or theft of luggage or personal belongings, or for personal injury, accident or illness. It is important for your own self interest and protection that you make certain you have adequate insurance. Insurance can be purchased through Herzerl Tours' partner Travelex. Once purchased, insurance premiums are non-refundable.


Not included:

Passport and visa expenses, insurance, beverages (unless specifically mentioned in itinerary) airline taxes, fuel surcharges, customs fees, transfers (unless specifically mentioned in itinerary) excess baggage charges, gratuities to guides, drivers and hotel staff if applicable, items of a personal nature: minibar, room service, telephone and fax charges, pay per view movies, laundry etc.


Itinerary Modifications:

An administrative fee of $25 per change will be charged after the initial deposit is received. Once documents are issued, a reissue fee of $50+ additional express mailing fee will be charged. These fees are in addition to airline change fees and reissuing fees.


Travel Documents:

Passengers are responsible for obtaining proper travel documents such as passports and visas (if needed). Your passport expiration date must be at least six months after your return to U.S.


Special Requests and Hotel Information:

Special requests such as airline seat and room location, special meals, size of bed, smoking or non smoking rooms, must be made in writing no later than 30 days prior to departure. Please note that these requests are out of our control and cannot be guaranteed. Single rooms outside the U.S. are not generally?of the same size and standard as in North America. Triple rooms are double rooms with a roll away cot and are not recommended for three adults. Hotel ratings are awarded locally and standards might be lower than in the U.S.


Responsibility:


The responsibility of Herzerl Tours, and /or its agents is strictly limited. They act only as agents for the passengers in regard to hotels, transportation (whether by rail, motorcoach, private car, boat, aircraft or any other conveyance), sightseeing, meals, and any other services, and as such assume no liability for injury, damage, loss, accident, delay or irregularity which may be occasioned by reason of defect through acts of defaults of any company engaged in conveying the passengers or in carrying out the arrangements of the tour, or as a direct or indirect result of Acts of God, dangers incident to the sea, fire, terrorism, weather, war, hotel overbooking, breakdown in machinery or equipment, act of hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations, or from any causes beyond Herzerl Tours control, or from any loss or damage resulting from improper passports, visas or other documents. Nor shall any carrier have to incur liability as a common carrier. Any lawsuit arising out of the terms and conditions herein shall be governed by the laws of the State of New York. Parties to such a suit shall submit to the jurisdiction of competent courts situated within the town of   Eastchester, NY. Herzerl Tours can accept no responsibility for loss or additional expenses due to delay or changes in schedule or other cases. The right is reserved to accept, retain or deny any person as a member of any tour or to change or withdraw the tour as circumstances demand it. Your tour operator reserves the right to cancel the tour up to 10 days prior to departure, for any reason, including lack of participants. If  Herzerl Tours cancels the tour, the participants will receive a full refund of amount paid to Herzerl Tours within one week of cancellation without further obligation on the part of the tour operator.

Herzerl Tours reserves the right to cancel or reschedule any tour departure in accordance with airline operating requirements. Further, airlines used are not to be held responsible for any act, omission or event during the time the passengers are not on board the aircraft. The passenger tickets in use by the airline or airlines when issued shall constitute the sole contract between such airlines and the purchase of these tickets and or the passenger. Baggage is carried at the owners own risk and baggage insurance is strongly recommended. All prices, tariffs, itineraries and schedules are subject to change without notice. Herzerl Tours reserves the right to change hotels before or during the tour. In the event of  hotel changes, Herzerl Tours will provide, best to its ability, comparable or better accommodations. In the rare instance where the hotel is downgraded, an adjustment will be paid upon return. Sur-charges apply to holiday periods, trade exhibitions and difficult periods. Air-inclusive tours do not include airline taxes and are priced using special economy class airfares. Once ticketed, these tickets are non refundable, non changeable and non endorsable. Herzerl Tours is not responsible for printing or typographical errors. All statements and information given are, to the best of Herzerl Tours knowledge and belief, correct at the time of production, however the facts and descriptions, given herein have in the majority of cases have been supplied by third parties and we accept no responsibility whatsoever for any error or misdescription contained herein. The issuance of tickets and vouchers shall be deemed to be consent to the above conditions.

 

 

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